As part of the Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) Head Start/Early Head Start and Title 5 teams within the Family Access and Engagement team, this position serves as the agency’s subject matter expert and content specialist on all attendance matters. The Coordinator acts as the primary point of contact for interpreting Head Start, CDE/CDSS, and local attendance mandates, establishing best-practice frameworks for tracking, chronic absenteeism prevention, and data analysis. Key duties include reviewing, tracking, and coding attendance for Head Start/Early Head Start center-based and FCCHEN program options, approving child applications, and maintaining daily communication with center staff. Additionally, the role designs targeted attendance intervention strategies, leverages community resources to reduce participation barriers, and prepares specialized attendance reports for program monitoring.

NOT A REMOTE POSITION

Location:

• 880 Clay St. San Francisco CA, 94108 (Req #1700)

Primary Responsibilities Include:

• Attendance Content Leadership & Strategy: Serve as the subject matter expert on Head Start, Early Head Start, and state attendance policies. Lead the design, execution, and continuous revision of agency-wide attendance protocols, intervention models, and best-practice guidance.
• Systemic Attendance Analysis: Conduct deep-dive data analyses to uncover systemic patterns, seasonal dips, and demographic trends driving absenteeism. Use these insights to author specialized reports, present actionable recommendations to leadership, and design targeted attendance initiatives.
• Technical Assistance & Content Coaching: Act as the primary content specialist delivering expert technical assistance, coaching, and onboarding to Center Managers, Family Service Specialists, and FCCHEN providers regarding attendance protocols and attendance software.
•  Attendance Intervention Development: Oversee the content and implementation of Attendance Action Plans. Author standardized guidelines to help site staff diagnose root causes of absenteeism and apply targeted, trauma-informed interventions

Education requirements:

• Bachelor's degree in Socail Work, Psychology, Sociology, Human Services, Public Administration, Family Studies, or a related field preferred, or ability to demonstrate work-related equivalency.

Required Skills and Experience

• Knowledge of the San Francisco community and resources available to children and families.
• Minimum of 2 years of direct service experience with children and families in community-based settings and/or school programs.
• Minimum of 2 years of data entry, data management, or program tracking experience.
• Experience supporting eligibility, enrollment, attendance, family access, family engagement, or related human services functions preferred.
•  Ability to interpret and apply program requirements, policies, and procedures while maintaining accurate documentation.
• Strong organizational skills, including the ability to track and reconcile large quantities of data and documents.
• Excellent written and oral communication skills, including the ability to train, guide, and collaborate with staff and families.
• Strong computer skills and ability to learn and use data systems; experience with ChildPlus, Care Connect, M-Sign, Excel, or similar systems preferred.
• Self-motivated and able to work independently and collaboratively in a fast-paced environment while meeting daily deadlines.
• Demonstrated ability to work effectively and respectfully with diverse children, families, staff, and community partners.
• Availability to work occasional evenings or weekends as program and family engagement activities require.
• Participate in outreach and recruitment activitythroughout the year, to identify new families for enrollment, including but not limited to enrollment fairs, street fairs, community presentations, andcultural events. Some evenings and some weekend duties required for.

Core Competencies:

• Communication – Communicates clearly, respectfully, and consistently with families, staff, and partners and translates complex ERSEA requirements into understandable guidance.
• Collaboration – Builds effective working relationships across Family Access and Engagement, Early Learning, FCCHEN, Inclusion and Support, Health, and community partners to support children and families.
• Accountability – Maintains accurate records, follows through on commitments, meets deadlines, and supports compliance with federal, state, and organizational requirements.
• Cultural Responsiveness – Engages families and colleagues with respect for diverse cultures, languages, experiences, and family circumstances and works to reduce barriers to access and participation.
• Data Accuracy & Analysis – Maintains high-quality ERSEA and attendance data, identifies trends and discrepancies, and uses information to guide follow-up and program improvement.
• Family-Centered Problem Solving – Identifies barriers affecting enrollment or attendance and works collaboratively with families and staff to develop practical, supportive solutions.
• Continuous Learning – Seeks feedback, stays current on ERSEA and attendance requirements, and contributes to ongoing improvement of systems, practices, and family experience.

Physical and Cognitive Demands

• Frequently walks, uses hands to finger, handle or feel objects, tools, or controls, and talks and hears.
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl.
• Ability to lift and carry up to 25 pounds and, in case of emergency, a 40-pound child.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits & Compensation:

• The pay range for this position is $28.60 - $44.35. A new hire generally starts between $28.60 and $36.48. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets, relevant experience, internal equity, and other business and organizational needs.
• Fully paid employee health, dental, and vision.
• 403b with matching contribution after 1 year.
• 14 holidays, 15 days vacation, and paid sick leave.
• Employee child care slots at reduced tuition on an as-available basis.
• Lots of opportunities for advancement across the organization.
• Extensive paid training and professional development.

Wu Yee Children’s Services conforms to all the laws, statutes, and regulations concerning Equal Employment Opportunities and Affirmative Action. We promote diversity and urge women, minorities, individuals with disabilities and veterans to apply to all of our job openings. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.

Wu Yee Children’s Services is an equal opportunity employer.