Wu Yee Children’s Services believes nothing is more essential than excellent child care and education for all our children, right from the start. Every day we partner with parents, as well as countless individuals and organizations across San Francisco, to provide a network that strengthens and connects a diverse, resilient community around our children.

Family Resource Center Coordinator provides lead coordination and support to the Joy Lok Family Resource Center. The coordinator will work closely with the Family Support Manager to implement appropriate and family-friendly programs to help build healthy families and meet contract goals. The position also has a focus in design and implementing playgroups, parent support groups, family events, and resource and referral responsibilities.

Location: 888 Clay Street San Francisco CA (Req #1702)

Position: Full time Mon-Friday  8:30 - 5:00 pm

Language: Bilingual and bi-literate in Cantonese/English required.

Responsibilities:

• Support the Family Resource Center Manager in managing day-to-day operations, administration, planning of program activities, and business development of the Joy Lok Family Resource Center.
• Work collaboratively with the team to plan and facilitate program activities, including playgroups, parent support groups, workshops, field trips, parent action grants, resource and referral services, and family/special events.
• Develop and facilitate the parent-child playgroups with developmentally age-appropriate curriculum and activities, as well as promote an early literacy curriculum for this group.
• Design and conduct early literacy curriculum along with Ages and stages assessments tools for playgroup children
• Coordinate and facilitate parent support groups including developing content based on the Five Protective Factors and using the Core Principles of Family Development approach to support parent needs and interests.
• Coordinate and facilitate the Triple P Positive Parenting Program and Magic 1-2-3 parenting model with a co-facilitator; provide one-on-one parenting consultations to participants and ensure program documentation needs are met.
• Provide one-on-one Enhanced Resource and Referral case consultations with families; conduct brief assessments that identify strengths and needs to support self-advocacy skills, implement individual service plans, make appropriate service referrals as needed, and provide timely follow-ups to ensure that needs are met.
• Provide guidance and support to the Perinatal Program Specialist and Program Assistant through mentoring, coaching, and program planning support for prenatal workshops and early literacy coaching.
• Provide weekly check-ins with Perinatal Program Specialist on implementation, tracking process, and data analysis.
• Collaborate with the FRC Manager to ensure the program meets contract goals for the FRC Initiative and the new perinatal pilot program.
• Collaborate with community partners on special programming, especially as a liaison between NEMS and Joy Lok alongside the FRC Manager.
• Work closely with the Family Service Coordinator as well as other internal family service staff to ensure successful cross-referrals between programs
• Initiate, develop and maintain cooperative relationships with community networks, collaborations, agencies, and internal staff to develop systems and structures to ensure successful referrals and linkages to services.
• Conduct culturally and linguistically appropriate outreach events and parenting workshops to community members, child care centers, and schools to promote the agency’s services.
• Gather and analyze program data in assisting with the preparation of reports to funders.
• Provide translation and interpretation of materials as needed.
• Assist in program research, development, and assessment.
• Participate in outreach and recruitment activity throughout the year, to identify new families for enrollment, including but not limited to enrollment fairs, street fairs, community presentations, and cultural events. Some evenings and some weekend duties required for.
• Other duties as assigned.

Required Knowledge, experience & skills:

• Bachelor’s degree in Education, Social Work, Child Development, and/or related field and at least three years paid experience.
• Minimum of three years of working experience with children and parents/caregivers.
• Bilingual and bi-literate in Cantonese/English required.
• Strong Early Childhood Education background.
• Some supervision experience
• Strong interest in working with families and young children.
• Strong knowledge of community resources, strengths, and needs.
• Excellent time management and organizational skills
• Strong in using computer software.
• Working knowledge of Family Support Service / Family Resource Center principles.
• Strong written and oral communication skills.

Core Competencies:

• Ability to collaborate and build positive/effective partnerships with community partners and form healthy relationships with families.
• Demonstrate respect for the cultural and ethnic diversity of children and families in the program.
• Demonstrate strategic thinking, problem-solving, and decision-making skills.
• Ability to be flexible and responsive to the needs of the program

Physical and Cognitive Demands 

• Ability to bend and lift up to 50 lbs.