Program Assistant  (Bi-literate Chinese )

The Program Assistant is a dynamic role responsible for ensuring the smooth daily operations of the Joy Lok Family Resource Center through administrative, programmatic, and community engagement support. The Program Assistant provides reception and clerical support, managing accurate data entry into the Contract Management System (CMS), translating program materials, and coordinating the inventory and distribution of basic-needs materials to families. Collaborate with center specialists to co-facilitate virtual and in-person activities—such as playgroups, summer programs, and field trips—while providing direct childcare support during parent workshops. Conduct direct outreach to families, promoting services via social media and community events, and managing client follow-ups and appointment scheduling. 

Salary: $28.72- $31.15  | Part-time  position  Start Date: 11/01/2026

Location: 880 Clay Street San Francisco CA  94108 (Req #1711)

 NOT A REMOTE JOB

Primary Responsibilities Include:

Administrative and Operational Support

• Provide administrative support to the Office Manager and FRC staff.
• Provide backup reception support to ensure that callers and visitors are welcomed, and that messages and referrals are accurately documented and routed in a timely manner.
• Ensure program data and attendance are accurately entered into the Contract Management System (CMS).
• Assist program staff with preparing documents, filing, reports, copying, collating, and word processing.
• Under the direction of the Joy Lok Manager, maintain inventory and serve as the primary point of contact for basic-needs materials for families, including coordinating and distributing monthly deliveries of material goods.
• Contact families to schedule material pick-up time slots to prevent overcrowding; photocopy gift cards with client signatures and complete the required follow-up logs.
• Provide translation of program materials.
• Assist with program research, development, and assessment.
• Perform other duties as assigned.

 
Program Facilitation and Support

• Work collaboratively with the Family Resource Center Coordinator and Family Services Specialist to co-facilitate virtual and in-person program activities, including playgroups and summer programs; and support the planning of family field trips and special community events.
• Work collaboratively with the Perinatal Program Specialist to provide administrative support for healthy brain development workshops and early literacy coaching services.
• Provide childcare support during workshops and support groups as needed. 

Community Outreach and Engagement

• Conduct outreach to new and existing families, including reminder calls for upcoming workshops and completion of necessary electronic forms.
• Attend community outreach and recruitment events to promote Joy Lok Family Resource Center services, engage with families, and recruit participants for programs and activities.
• Assist with reminder calls, participant follow-ups, and coordination for Cross-Sector workshops, including linking NEMS-referred families to other Joy Lok services as needed.
• Support and participate in special projects, community outreach activities, and community meetings.
• Promote Joy Lok services to parent groups and community members through various outreach methods, including in-person engagement and social media platforms. 
   

Required Knowledge, Experience & Skills

Education Required:

• High School Diploma
• At least 12 units of Early Childhood Education

Experience
·      

• Experience providing reception support, managing multi-line phone messages, word processing, filing, maintaining inventory, and performing accurate data entry into systems like the Contract Management System (CMS).
• Experience serving as a primary point of contact for clients, welcoming visitors, conducting reminder calls, and assisting families with scheduling and material pick-ups.
• Experience promoting services through social media, in-person engagement, and community recruitment events.
• Experience co-facilitating virtual and in-person activities (such as playgroups and summer programs), supporting family field trips, and providing direct childcare during workshops.
• Experience translating program materials to support diverse families.

Knowledge/ Skills Required:

• Proficiency in reading, writing and speaking Chinese to effectively communicate with clients.
• Proficiency in reading, writing, and speaking English to effectively communicate with staff and clients.
• Proficiency in word processing, electronic form management, and navigating data entry platforms like a Contract Management System (CMS).
• The ability to accurately translate program materials and effectively communicate with diverse client populations.
• Skills in navigating virtual meeting platforms to co-facilitate online activities and utilizing social media platforms for community outreach and program promotion.
• The ability to maintain inventory for basic-needs materials, coordinate scheduling to prevent overcrowding, and meticulously manage follow-up logs and documentation.
• Familiarity with early literacy, healthy brain development, and basic childcare to effectively co-facilitate playgroups and provide childcare during support groups.
• Strong relational skills to provide a welcoming reception, engage with families during outreach events, and work collaboratively with cross-sector team members

Core Competencies

Mission Alignment & Service Orientation

• Demonstrates commitment to Wu Yee Children's Services' mission and provides responsive, respectful service to children, families, colleagues, and community partners.

Cultural Humility, Diversity & Inclusion

• Demonstrate respect for cultural and ethnic diversity of children and families in the program.
  Communication

Communication

• Communicates clearly, accurately, and professionally in writing and verbally; listens actively and shares information in a timely manner.

Collaboration & Relationship Building

• Ability to collaborate and build positive/effective partnerships with staff and form healthy relationships with families.

Judgment & Problem Solving

• Demonstrate strategic thinking, problem solving and decision-making skills.

Adaptability & Continuous Learning

• Ability to be flexible and responsive to the needs of the program.

Physical and Cognitive Demands

Note on Essential Functions: Wu Yee Children’s Services is committed to diversity and inclusion; reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions. 

The physical and cognitive demands described below are representative of those required to successfully perform the essential functions of this position.

Physical Demands

• Desk & Station Operations: Frequently remain in a stationary position at a computer terminal or administrative desk for extended periods to enter data, process documentation, and fulfill general office tasks.
• Vision Capabilities: Frequently require close visual acuity, precise color perception, and depth perception to inspect records, verify document accuracy, read fine print, and navigate software applications.
• Fine Motor Skills & Finger Dexterity: Frequently perform repetitive hand, wrist, and finger movements to type, operate office equipment, handle paperwork, operate multi-line phone systems, organize physical files, and use standard office supplies.
• Mobility & Travel: Regular travel across administrative offices, Early Learning Centers, and partner sites throughout San Francisco. Ability to move efficiently through professional office environments, high-activity classroom spaces, and community settings to support program logistics and events.
• Lifting & Supplies Handling: Frequently lift, carry, and maneuver light office items (e.g., mail, files, paper boxes up to 15 lbs). Occasionally lift, carry, and transport event equipment, inventory, or classroom support supplies weighing up to 50 lbs.

Cognitive & Mental Demands

• Problem-Solving & Accuracy: High attention to detail, strong accuracy in data entry and record-keeping, and the ability to apply standard operating procedures to resolve routine operational issues.
• Organization & Task Execution: Ability to prioritize daily tasks, manage routine workflows, meet established deadlines, and maintain organized tracking systems while handling frequent interruptions.
• Clear Communication: Effective verbal and written communication skills to answer inquiries, coordinate with center staff, interact politely with families, and support general project activities.
  Interpersonal & Customer Service Skills: Ability to build positive, collaborative working relationships with colleagues, center staff, families, and external partners in a culturally humble and professional manner.
• Workplace Adaptability: Mental resilience and adaptability to balance routine administrative tasks with dynamic, fast-paced needs across administrative offices and early learning environments. 

Education: 

Compensation:

• The pay range for this position is $28.72- $31.15. A new hire generally starts between $28.72 and $31.15. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets, relevant experience, internal equity,and other business and organizational needs.
• Part-time position only, no benefits included.