The Family Services Specialist works with families to evaluate program eligibility, performs intake interviews and subsidized childcare needs assessments with all eligible families. Counsels and assists families in locating childcare services and provides appropriate supportive services and community resources.

Full time: 40 hours pwe week 

Location: 880 Clay St,  San Francisco, CA 94108 

2 Positions  (English Spanish/ Portuguese & Mandarin, Vietnamese )

Family Services Specialist Responsiblitties: 

• Conduct timely childcare eligible and need intake Interviews according to program guideline.
• Counsel and maintain annual caseload of families with accessing childcare subsidies.
• Enroll income eligible families into the Early Learning Scholarship Programs as directed by the Manager.
• Orient families and childcare providers to childcare Early Learning for All program including fully funded voucher and tuition credit program.
• Ensure families are in compliance with program regulations and policies.
• Perform accurate and timely data entry relevant to caseload and in accordance with program and policy requirements.
• Document phone conversations and case intakes with parents, childcare providers, and other social services providers.
• Respond to inquiries and provide timely communication to Scholarship Specialist, provide coordination regarding client’s childcare status, to enable timely and accurate provider payments.
• Assist and guide new and existing families through ELSF during their application, selection, and enrollment process.
• Conduct workshops and orientations for parents as needed.
• Maintain ongoing communication and follow-up with parents, childcare providers, and other social services providers regarding the childcare needs of clients, including policies and procedures of programs.
• Attend and proactively participate in all meetings relevant to services delivery and staff professional development. Represent the Agency in the community and collaborate with other community-based organizations.
• Participate in department team projects and cross trainings. Assist in other agency activities as needed.
• Provide support to child care providers regarding attendance record and payment issues.
• Assist with Agency’s contract compliance. Understand, follow, and implement policies and procedures that are mandated by local government.
• Report on suspected child abuse as mandated.
• Other duties as assigned.

Family Services Specialist Requirements: 

• Bachelor’s degree in major of Education, Social Science, Business Administration, Accounting or Human Services. OR Two years of experience working in Administrative or Case Management functions in agencies serving families. 
• Required bilingual in English and one of the following languages: Portuguese, Mongolian, Vietnamese or Mandarin and Cantonese
• Excellent interpersonal skills
• Good verbal and written communication skills
• Strong organizational skills and ability to multi-task
• Knowledge of San Francisco community resources
• Experience working with limited English speakers and diverse populations
• Proficient with MS Office Suite and working knowledge of database
• Be a team player and support colleagues
• Ability to work some evenings and weekends

Compensation and Benefits:

• $30.00 - $34.00 DOE
• Fully paid employee health, dental, and vision.
• 403b with matching contribution after 1 year. (10 %)
• Wellness program stipend of $250.00 per month
• 14 holidays, 10 days vacation, and paid sick leave.
• Lots of opportunities for advancement across the organization.
• Extensive paid training and professional development.

NOTE: This description is not intended to be construed as an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time. The employee may be requested to perform different and additional duties as assigned.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified. 

Wu Yee Children’s Services is an equal opportunity employer.