The Child Care Resource and Referral Manager leads, plans and implements the Resource and Referral program. She/he will extend Resources and Referral services City wide, including Child Care referrals, education, data analysis and advocacy.

Location: 880 Clay Street, San Francisco

Position: Monday - Friday | Full time 40 hours per week.

Primary Responsibilities Include:
● Provide leadership, direction, and guidance for the R&R program
● Demonstrate cultural competency and deep commitment to equity in all aspects of program service delivery
● Manage day to day operations and administration of all R&R programs and activities including the implementation of family and parent partnerships, programs and projects
● Supervise and lead R&R staff in providing quality support services to families ensuring high customer services standards are being met
● Manage R&R programs in a fiscally sound manner ensuring program goals can be implemented and all contractual obligations are met
● Prepare and monitor annual R&R budget; Manage data maintenance, documentation, and evaluation processes; Submit reports in a timely manner
● Work closely with collaborative partners and funders in contract development and implementation
● Responsible for monthly and quarterly reports to funders
● Support and coordinate parent advocacy efforts
● Evaluate program data to determine efficacy, and to determine needs and trends.
● Lead education efforts with team to ensure family trainings and resources are relevant and meets contract obligations
● Develop and implement outreach plans to recruit participants for child care enrollment, parent and provider support programs
● Identify, develop and cultivate strong partnerships with community agencies, key community organizations, and other Agency departments to create family and provider resources
● Represent the Agency in community meetings (Community Care Licensing meetings, Resource & Referral Network, Family Support, etc.)
● Works in partnership with Child Development staff to provide quality training to FCC Providers and implement playgroups to parents
● Manage and follow-up on complaints to the Community Care licensing department as required by State R&R Contract guidelines
● Support staff in receiving trainings to optimize performance and growth
● Other duties as assigned

Knowledge/Experience/Skills Required:
● Knowledge of child care and family support
● Knowledge of San Francisco community resources
● Excellent communication and interpersonal skills
● Attentive to detail and able to handle multi tasks with flexibility
● Demonstrated ability to work effectively with diverse groups of individuals
● A collaborative work style is a must
● Ability to work some weekends and evenings
● Ability to occasional lift up to 50 pounds
● A minimum of 12 ECE credits preferred
● A Family Development Credential preferred

Education Required:

● BA in Human Services/Social Services or related field; or an Associate’s degree with 2 years of paid experience in community services and outreach.
● 3 years of paid experience in working in child care and/or family services for low income or diverse communities
● 2 year of supervisory experience
● Master’s degree preferred

Compensation and Benefits:

● A competitive salary of $85, 550 To $97,230
● Fully paid employee health, dental and vision
● 403b with matching contribution after 1 year of service (10%).
● Generous vacation leave

● Generous sick leav

● 14 holidays
● Lots of opportunity for advancement across the organization
● Extensive paid training and professional development

Essential Functions - Physical Position Requirements; Machines and/or Equipment Used:
● Must be PC literate; MS Office skills (Word, Excel, PowerPoint).
● Regularly required to operate standard office equipment (personal computer, photocopy machine, fax machine, etc.)
● Ability to work on a computer up to 7 hours a day.
● Regularly required to sit for long periods of time, and occasionally stand and walk.
● Regularly required to use hands to operate computer and other office equipment.
● Close vision required for computer usage.
● Occasionally required to stoop, kneel, climb, and lift 5-10 pounds.

Working Conditions:
Standard office environment without unpleasant or hazardous conditions. Work entails typical physical demands involved in office work.
NOTE: This description is not intended to be construed as an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time. The employee may be requested to perform different and additional duties as assigned.

Wu Yee Children’s Services conforms to all the laws, statutes, and regulations concerning Equal Employment Opportunities and Affirmative Action. We promote diversity and urge women, minorities, individuals with disabilities and veterans to apply to all of our job openings. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.